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Complaints Resolution Commissioner

Office of the Complaints Resolution Commissioner 

The Law Society of Ontario regulates the lawyers and paralegals of Ontario in the public interest. The Law Society has the authority to deal with a range of professional conduct matters relating to lawyers and paralegals.

If a complaint is closed by Law Society staff in Intake & Resolution or Investigation Services, and you disagree with the decision and are offered a review of the decision, you may ask for the Complaints Resolution Commissioner to provide an independent review of the decision.

The Complaints Resolution Commissioner plays a vital role in the Law Society's complaints process.  This role is similar to that of an ombudsperson. The Complaints Resolution Commissioner will review the Law Society’s complaint file to ensure that the inquiry into the complaint and the decision in response to the complaint are reasonable.

This function is independent of the Law Society’s  professional regulation activities.

Read this information sheet for more on the Office of the Complaints Resolution Commissioner.

To request a review, complainants are asked to complete and submit a Request for Review form using one of the two options below. 

Option #1:  Submit a Request for Review form electronically. 

Option #2:  Download a printable version of the Request for Review form and submit it by email, facsimile or mail. 

About Marilyn Marshall

On April 1, 2018, Ms. Marilyn Marshall was appointed as the Law Society of Ontario’s Complaints Resolution Commissioner. Ms. Marshall is appointed to a two-year term.

Between 2003 and 2016, Ms. Marshall worked for the Ministry of Government and Consumer Services on public policy files including consumer reforms, and was involved in regulatory and legislative work.

Previously, Ms. Marshall was counsel to the Assistant Deputy Attorney General of Ontario, led an agency reform project in the Ministry of Labour, and played a role in the development of social assistance programs while working in the Ministry of Community and Social Services. Ms. Marshall was counsel to the Rent Review Hearings Appeal Board and practised law for over six years in general practice.

A graduate of the University of Ottawa, Faculty of Law, Ms. Marshall was called to the Ontario bar in 1981. She obtained an LL.M. in Alternative Dispute Resolution from Osgoode Hall Law School in 2002. Ms. Marshall is principal of MEMConsultation, a consulting practice focused on providing advice on matters at the intersection of law and policy.

For more information:

If you have any questions about how to request a review by the Commissioner, please contact the Office of the Complaints Resolution Commissioner.

Office of the Complaints Resolution Commissioner

393 University Avenue
Suite 515
Toronto Ontario
M5G 1E6
Telephone: (416) 947-3442
Toll Free Number: 1-866-880-9480
Fax: (416) 947-5213
E-mail: complaintsreview@lso.ca