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Temporary Arrangements due to COVID-19 - How to Contact Us
In supporting public health recommendations to reduce the spread of COVID-19, Law Society staff have been working from home since March 16, 2020. The Law Society’s work at home plan will continue to be re-assessed as the situation develops based on recommendations from public health officials.

Until such time as the Law Society reopens its physical offices, we will only be able to communicate electronically, or by phone where possible. Please do not mail, courier or attempt to drop off paper communications as they will not be received until we return to the office.

This arrangement may result in delays in our ability to respond to your communications and we ask for your patience as we adjust our operations to manage the dangers to the community posed by COVID-19.


Notice about COVID-19
Due to the impact of COVID-19, Law Society of Ontario staff are working remotely. If you usually communicate with us by courier or postal mail, please use phone or email instead until further notice. If you would like someone to return your call, please leave a message with your name and telephone number, and your file number, and we will return your call as soon as we can. 

We apologize as wait times may be longer than normal. 

You can find updates and additional information about the Law Society’s response to COVID-19 here.


Before you make a complaint to the Law Society, you should try to resolve the problem first. Speak with your lawyer or paralegal about your concerns - most lawyers and paralegals want to solve problems before they become complaints.

If the lawyer or paralegal practises law or provides legal services with other licensees, you may ask to speak with a senior member of that firm about the situation.

If your complaint is not resolved after speaking to the lawyer or paralegal, make your complaint to the Law Society as soon as possible.

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